Authorize.Net payment processing failures

Resolved
Resolved

Authorize.Net payments have been processing at 100% success rate for the past 2 hours. We are marking this incident resolved, but we will continue to monitor.

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Joel
Recovering

We are seeing an significant increase in successful payments across Authorize.Net and Ascent. While Authorize.Net has not confirmed any outage details, you may now consider retrying failed payments.

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Joel
Updated

Research indicates this error is originating from something on the Authorize.Net side (Ascent also uses Authorize.Net as a gateway). We've reached out to Authorize.Net and are continuing to investigate.

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Joel
Investigating

We're aware of an issue with Authorize.Net and Ascent payment processing causing declines with the message "Unrecognized public key format".

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Joel
Began at:

Affected components
  • Main App