Booking.com cards are being rejected for missing phone number
We've now resolved the incident. Thanks for your patience.
The fix is deployed. OwnerRez no longer requires a phone number to save a Booking.com card, so new bookings are coming through with the card attached instead of being rejected with "Missing card info: Phone Number".
We're monitoring new bookings to confirm. Bookings rejected between September 29 and the fix won't recover on their own — contact support for any other help.
Booking.com stopped sending guest phone numbers on September 29. OwnerRez requires a phone number to save a card, so Booking.com cards are being rejected with "Missing card info: Phone Number". Fix is in progress.
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