Slow Airbnb synchronization

Recovering
Updated

Airbnb has indicated that the source of this problem will require an extended effort to fully resolve. We continue to await that resolution.

We have continued to monitor this situation. Our mitigation steps have maintained an acceptable level of performance for most aspects of our integration, but we will continue to pursue a full solution from Airbnb.

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Joel
Recovering

Great news! While we wait for Airbnb to resolve their slow API response times, we've taken action to fix the issue for you. We've rolled out a new multi-instance sync system that is now successfully ensuring all data updates are processed as quickly as possible. We will continue to actively monitor the situation.

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Mayur Bhaliya
Updated

We continue to monitor this situation as we await Airbnb's resolution.

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Joel
Identified

We continue to await a resolution from Airbnb. Our mitigation efforts have been able to keep synchronization delays below a couple hours.

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Joel
Recovering

While we continue to see longer than normal request time for Airbnb APIs, we have been able to add infrastructure resources to scale our synchronization processes into more parallel requests. We are seeing shallower queue depths and ultimately faster syncs as a result.

We will continue to monitor and will update this notice once Airbnb provides a final resolution.

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Joel
Identified

We have identified delays in pushing information (listing content, rates, availability) to Airbnb. There is no risk of double bookings, however, it may take a few hours for your updates to be sent to Airbnb.

We've identified the root cause as a significant increase in the time Airbnb takes to respond to our API requests. Airbnb has acknowledged the problem and indicated that they are researching a solution. We will continue to monitor and try to find other ways to speed up the process.

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Joel
Began at:

Affected components
  • Channel Management