Lynnbrook Classic (via BridgePay) is currently having issues

Latest update from Lynnbrook:

BridgePay Service Disruption and Temporary Processing Restrictions

Hello,

We want to make you aware of an ongoing service disruption impacting customers who use BridgePay as their payment gateway.

BridgePay Network Solutions has publicly confirmed a widespread outage related to a cybersecurity incident. As a result, payment processing through BridgePay is currently unavailable. BridgePay has stated that this incident was caused by a ransomware attack; however, initial forensic findings indicate that no payment card data was compromised and that any files that may have been accessed were encrypted. At this time, BridgePay has not provided an estimated timeline for full service restoration.

As part of BridgePay’s ongoing incident response, BridgePay has requested that all customers and partners temporarily suspend or block any transfers, withdrawals, or incoming requests associated with BridgePay until further notice. This applies to all BridgePay partners and direct merchants. BridgePay has indicated that this is a precautionary measure to prevent unintended or incomplete transactions while their systems remain unavailable, and that no action should be taken to resume processing until BridgePay formally confirms that services have been restored.

For the most current updates directly from BridgePay, please reference their status page: https://status.bridgepaynetwork.com/

To support business continuity during the current BridgePay disruption, Lynnbrook is making customer‑initiated support options available for customers who find the current BridgePay disruption impracticable or impossible to sustain.

Lynnbrook does not recommend or require any specific course of action. Any decision to pursue an option is made solely at the customer’s discretion.

Payment Platform Configuration Review, Upon Request

At your request, Lynnbrook can review whether onboarding to a Lynnbrook‑supported payment platform is appropriate for customers who independently determine that an alternate configuration better supports their operational needs.

This option is intended to support payment processing continuity during the current BridgePay service disruption and may involve a platform‑level configuration.

High‑level next steps (initiated at your request):

• Contact Lynnbrook to review platform compatibility with your existing systems
• Review applicable onboarding and underwriting requirements
• Coordinate configuration and integration setup
• Test and implement the requested configuration with Lynnbrook support

Lynnbrook does not recommend or require any change to your existing processor or platform relationship. Any configuration change is initiated solely at the customer’s discretion.

If you would like to discuss this option or request assistance, please contact the Lynnbrook team. Our role is to support your requested configuration and help minimize disruption during this period.

While this issue is outside of Lynnbrook’s systems and control, we remain committed to keeping you informed and supporting you as appropriate.

Thank you for your patience and partnership.

Sincerely,
Lynnbrook Client Communications

Important Notice:

Each customer is solely responsible for vendor selection and contracting, including any evaluation of security, privacy, and compliance. Lynnbrook does not provide legal advice, does not control third‑party systems, and makes no representations regarding third‑party performance, instructions, or remediation timelines.

Lynnbrook Group has let us know that their backend processor for their classic payment gateway is currently experiencing an outage. Guest payments are not currently processing. We will share more information as it is made available to us.