Vrbo inbound messages not found

Resolved
Resolved

Vrbo has resolved the incident. Thanks for your patience.

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Shawn
Recovering

Vrbo has fixed the messaging issue, and we are waiting for things to recover on the OwnerRez side.

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Shawn
Identified

Vrbo has confirmed and identified the problem, and their engineers are working to resolve it.

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Eric
Investigating

We see instances of Vrbo Messaging API reporting "not found" when retrieving message details.

The impact is users may not see inbound Vrbo messages appear in OwnerRez.

We have contacted Vrbo partner support, and the issue has been escalated internally with the appropriate team.

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Eric
Began at:

Affected components
  • Messaging